Frequently Asked Questions
About Leaderpromos
We provide Purpose-Driven Branded Merchandise™ while doing our part to make the world a better place.
At LeaderPromos, our focus is simple: deliver enterprise-level, B2B branded merchandise solutions with the precision, speed, and strategic rigor today’s leading organizations expect. As a Certified B Corp and Top 40 distributor with more than 30 years of experience, we’ve helped some of the world’s most respected businesses create memorable, meaningful brand experiences.
Our differentiation comes from our dedicated account team model and internal resources, a strong commitment to helping clients advance their sustainability goals, and a technology-forward infrastructure that streamlines communication, boosts visibility, and creates operational efficiency from concept through delivery. Whether it’s global programs, complex fulfillment, tradeshows, uniforms, events, or gift-with-purchase campaigns, we deliver brand-right, compliant, and strategically curated solutions that support the needs of large enterprises and growth-minded brands alike.
Our clients choose us for our ability to execute, leveraging:
✓ A measurable sustainability advantage through responsible sourcing, eco-preferred product pathways, and transparent ESG reporting.
✓ Technology-driven efficiency with centralized communication, workflow automation, real-time program visibility, and accelerated approvals.
✓ Dedicated account teams that operate as an extension of your business — proactive, responsive, and fully accountable.
✓ Enterprise-grade speed and quality, supported by deep supplier relationships and operational rigor.
✓ Strategic creativity that aligns with brand standards and evolving customer expectations.
LeaderPromos isn’t just a merchandise partner; we’re a technology-forward, scalable brand experience partner built for organizations that expect more. Let’s build what’s next!
Learn more about LeaderPromos and meet our leadership team.
We’re celebrating more than 30 years in business!
Our CEO, Stephanie Leader, founded LeaderPromos with a vision of helping brands define themselves and communicate their message in an impactful way. With thoughtful leadership, strategy, and an emphasis on innovation, Stephanie has led the company to the top of the promotional products industry.
Our industry Associations and Awards are a testament to our sustained growth and reputation.
We have provided Purpose-Driven Branded Merchandise™ to every industry, and we are proud of our clients’ success.
Read about the clients we have helped in our Success Stories.
Our Mission:
We provide Purpose-Driven Branded Merchandise™ while doing our part to make the world a better place.
Our core values are critically important to our mission.
We lead with Innovation, creativity, open-mindedness, and commitment.
We Embrace Change and Grow
We believe diversity, inclusion, always learning, continual self-improvement, and being flexible makes us all better people.
We Believe Attitude is Everything
We know that being positive and passionate will lead to a high-level teamwork and accountability.
We Believe in Doing the Right Thing
We believe in customer excellence, consistency, and executing and delivering results that matter!
We are Resilient
We take pride in our work, our community, and caring. Doing our part to make this world a better place.
LeaderPromos Services and Capabilities
LeaderPromos offers something uniquely powerful in the promotional products industry: a full-service marketing agency and premium branded merchandise provider under one roof.
This model gives you everything you need for an effective, high-impact merchandise program. Our services include:
✓ Branded Merchandise Strategy
✓ Product Curation and Merchandising
✓ Promotion and Marketing Campaigns
✓ Brand Identity and Experience Design
✓ In-House Creative and Design
✓ Custom Kitting and Packaging
✓ Global Sourcing and Compliance
✓ Webstore Development and Enterprise Management
✓ Logistics, Warehousing, Fulfillment, and Analytics
✓ Program Management and Client Services
Discover all the services and solutions that create the Leader Advantage.
Contact Us today to learn how we can strengthen your brand and activate your merchandise strategy.
Yes. LeaderPromos provides event experience planning, creative design, and brand support for events of all sizes.
Our team supports everything from branded merchandise and custom kitting to event signage, environmental graphics, and on-site brand touchpoints.
Whether you’re building an event experience from the ground up or enhancing an existing event, we work alongside your team to ensure every element is cohesive, on-brand, and executed seamlessly.
See all the advantages of working with LeaderPromos HERE.
Yes. LeaderPromos partners with a wide range of well-known retail brands to provide high-quality apparel and products for employee and customer programs.
Through our established supplier relationships, we can curate retail-quality merchandise and build custom online stores that reflect your brand and meet the expectations your teams and audiences already have from leading consumer brands.
Learn more on our Brand Matters Blog.
LeaderPromos Technology and Webstore Solutions
Yes. LeaderPromos provides advanced branded merchandise technology solutions, including corporate webstores, pop-up shops, and other custom e-commerce platforms tailored to your brand.
As the industry leader in e-commerce technology for promotional merchandise, we develop and maintain cutting-edge online stores that deliver a seamless, retail-style experience for your employees, customers, and partners.
We support:
✓ Enterprise webstores with worldwide access.
✓ Seasonal or campaign pop-up shops.
✓ Complex uniform portals and role-based storefronts.
Our team continually enhances the platforms we manage, ensuring an optimized user experience, streamlined ordering, and consistent brand delivery.
LeaderPromos currently manages 100+ branded merchandise e-commerce stores on behalf of clients (from traditional company stores to sophisticated, configurable portals), all built to meet the expectations today’s users have for online shopping.
See all our e-commerce capabilities HERE.
We’ll develop and maintain a custom, branded merchandise webstore tailored to your needs, including:
Corporate Online Stores
Our sites offer a retail shopping experience that will encourage employees to purchase a variety of high-quality branded merchandise and show off their company pride. Stores showcase hard goods and apparel your employees can purchase using multiple payment methods: credit cards, points, cost centers, purchase orders, gift cards, and more. Your brand is managed through one centralized ordering site to maintain brand standards and control spend. Based on your needs, we can also punch out to your procurement system.
Loyalty Point Stores
Reward the loyalty of your customers, clients, or employees with points. LeaderPromos can take any point-to-dollar ratio and apply it to your custom points store of hard goods and apparel. Great for various rewards, incentives, or employee programs.
Gifting, Reward, and Incentive Stores
Motivate employees to perform at their highest level with an incentive store. Private preview settings allow you to tier products for various corporate levels. Include high-end, name-brand items and custom awards that excite your team. Increase retention and engagement by incentivizing your top-performing employees and recognize their accomplishments and years of service. Custom payment options include POs, spot recognition certificates, gift cards, and more.
Uniform Stores
Our uniform stores guide employees to one ordering location for all their uniform needs. Our program makes it easy by providing size charts, brand-approved styles, logo choices, and spending control for each employee with custom payment options.
Seasonal and Event Pop-Up Shops
LeaderPromos can provide a pop-up store to support time-specific initiatives or events for your company. Whether it’s one day or one month, we can help you promote, manage, and close your store for inventory and non-inventory items. Customized payment options are available for any store timeline.
We have a complete customer service help desk for all our webstores, with support accessible directly from within each store.
Learn more by reading our Help Desk FAQs.
Explore our Help Desk Center.
Our online stores are a convenient, cost-effective way to give your employees and customers 24-hour access to your branded merchandise, while giving you the ability to:
✓ Maintain and elevate your company’s brand and image.
✓ Reward employees.
✓ Ship custom branded apparel with no minimums, thanks to our in-house, on-demand embroidery program, Rapid Logo™.
✓ Consolidate and manage multiple promotional product vendors through a single source.
✓ Leverage volume purchasing to maximize cost efficiencies.
✓ Save valuable time and money.
✓ Manage and control corporate logo usage per brand guidelines.
✓ Manage inventory at your fingertips.
✓ Configure webstores for multiple languages and currencies.
✓ Access easy-to-use reporting to help manage your program.
✓ Submit and receive orders securely.
See all the reasons why we’re the industry leader in e-commerce technology for promotional merchandise HERE.
LeaderPromos Warehousing, Fulfillment, and Operations
Yes. LeaderPromos provides its own state-of-the-art global warehousing and distribution.
✓ Same-day shipping on stock items for orders placed before 3 p.m. local time, weekdays.
✓ Real-time order tracking and reporting.
✓ Internal audit processes and quality control.
✓ Seamless order fulfillment with 99% success rate.
✓ 500,000+ sq. ft. of scalable warehouse space.
✓ State-of-the-art warehouse management system and Locus Robots for accurate picking and efficiency.
✓ Global warehouse locations throughout North America, LATAM, EMEA, APAC, and India.
✓ Receiving, kitting, pick-pack, and order fulfillment operations.
✓ Global distribution and customs compliance management.
✓ Secure, climate-controlled environment with 24-hour surveillance.
Yes. LeaderPromos employs a strategic global approach to procurement and distribution for clients that require it.
We provide:
✓ In-country procurement with local and regional delivery.
✓ Quality control with trusted partners.
✓ Customs management.
✓ A compliant global supplier and distribution network that saves time and money while upholding product safety, quality assurance, social compliance, supply-chain security, and environmental stewardship standards.
We guide you through every step of global sourcing:
✓ Direct-to-source buying.
✓ Factory compliance.
✓ Product safety and testing.
✓ Stress-free logistics.
Yes. We offer a proprietary Rapid Logo™ low-to-no inventory model.
LeaderPromos’ in-house decoration directly supports your priorities in cost efficiency, quality, and brand protection.
✓ Reduce shipping costs by consolidating decoration and fulfillment.
✓ Lower inventory liability through on-demand production and one-piece minimums.
✓ Enhance quality control by managing every step — from decoration to shipping — in-house, achieving 98% error-free production.
✓ Protect brand integrity with consistent color, logo placement, and material quality.
✓ Increase flexibility and speed — faster turn times without external vendor dependencies, with 5–7 day standard production from order completion to shipment.
Working with LeaderPromos
The best way to get started is to contact our team.
You can reach out through our Contact Page or, if applicable, begin with a formal RFP or RFQ. From there, we’ll connect you with the right team to understand your needs and determine the best path forward.
Yes. We’d be happy to provide a detailed proposal outlining how we can strategically meet your organization’s branded merchandise goals.
Please review our RFP and Procurement page for complete details on our proposal process and how to get started.
We would Love to Propose to you!
Yes. LeaderPromos operates with a dedicated account team model, meaning you work with a consistent group of experienced professionals who understand your brand, goals, and program requirements.
Your account team acts as an extension of your organization, providing strategic guidance, proactive communication, and day-to-day execution across all branded merchandise initiatives.
Careers at LeaderPromos
Yes. Periodically, we have open career opportunities, and we’re always on the lookout for top talent in a variety of business areas — the best of the best work here!
At LeaderPromos, we love coming to work every day, and we share strong core values that help to elevate our team members, our company, and our clients.
Explore the Leader Careers Page to learn more.
LeaderPromos Commitment to Sustainability, Purpose, and Impact
Yes. LeaderPromos is very proud to be a Certified B Corporation.
Earning our B Corp certification in 2023 wasn’t the finish line; it was the starting line for our ongoing journey to maintain and improve our performance in each critical area of evaluation. We couldn’t be prouder of our association with the wonderful businesses leading this global movement for an inclusive, equitable, and regenerative economy.
Companies that are B Corp-certified are measured in five key impact areas:
Yes. We believe it’s our mission as a Certified B Corp to act responsibly daily and bring awareness to the belief that sustainable merchandise is not only good for the planet, but also good for your business and brand.
This means that at LeaderPromos, we act and work every day to ensure our sustainable choices and decisions are impactful.
Learn more about our sustainability efforts and B Corp certification HERE.
Yes. Supporting charitable organizations and cause marketing is a critical part of our DNA.
We support organizations at both a business and charitable level through our internal corporate movement, Leader Cares. We focus on empowerment, wellness, and community, with an emphasis on women and children.
Learn more about the organizations we support through Leader Cares.
View real-life examples of our charitable and sustainability efforts in the Brand Matters Blog.
As a Certified B Corporation, we use business as a force for good. Learn more HERE.